The concrete work that generates outputs, outcomes, impacts, yada yada – is measured using KPIs and other performance-monitoring tools.  The equally important, day-to-day labor of managing moods, motivating team members, tending to trauma dumps, soothing egos, de-escalating tensions, honoring milestones, and creating a functional, productive environment is often unplanned and unrecognized.

Consider:

Women are 44% more likely than men to be asked to take on non-promotable tasks like organizing events, mentoring colleagues, or mediating conflict

Women are 48% more likely to say yes to unpaid work, often because the social penalty for “no” is high.

63% of women in corporate roles say they’re expected to be the “cheerful one” or manage team vibes, even if it’s not part of their job.